Customer Service Home | Frequently Asked Questions | Contact Us Golden Walnut has built a reputation over the years for its stellar customer service. We guarantee you "no-nonsense customer service" which means we don't have voice mail, extensions, or departments - when you call us you will get a real live person who will handle any issue that might arise. Returns and Exchanges: We stand behind our products 100%. If you are not completely satisfied with your purchase, you can return the item(s) for a replacement or full merchandise refund. Return the products to: Golden Walnut, 3200 16th St., Zion, IL 60099. Please include your packing slip explaining why you are returning the item and if you want a refund or a replacement (shipping charges are refunded for damaged or defective items only). Security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. You can feel safe ordering on-line with Golden Walnut. Any page on our site that handles sensitive information, such as your credit card number, is securely encrypted using the Secure Sockets layer (SSL) protocol. Your Privacy: We will not release any of our customer information to other companies. When you place an order, we add you to our catalog mailing list. However, if you would prefer not to receive our mailings, please select the appropriate option at time of checkout. For more information go to the Golden Walnut Privacy Policy. Phone Orders: If you would like to place your order by phone, please call 800-445-3957 if you are a consumer, and 800-843-3645 for wholesale customers. Our hours of operation are 8:00 a.m. to 5:00 p.m. (Central Standard Time) Monday through Friday. Fax Orders: You can fax in your order at 847-731-6433. Please provide contact information in case we have questions regarding your order. Mail Orders: If you would like to pay by check or money order, please include contact information along with your order information. Mail Information: Send us an old fashioned letter; we would love to hear from you! Golden Walnut Specialty Foods, Inc. 3200 16th St. Zion, IL 60099 Phone: Give us a call - we don't believe in voice mail, extensions, or departments, when you call Golden Walnut during our hours of operation (8:00 a.m. - 5:00 p.m. CST) you will get a real live person!  800-843-3645 Wholesale Customers  800-445-3957 Consumer Line  847-731-3200  847-731-6433 Fax  sales@goldenwalnut.com
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